At Turkista, we want you to be completely satisfied with your purchase. If for any reason you are not, we gladly accept returns and will issue the refunded amount as store credit within 24 hours of receiving your return. Our store credit is valid forever, and our collection is updated all year long, ensuring you will always have plenty of options to choose from.
1. Eligibility for Returns: Items must be returned within 30 days of delivery in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
2. Return Process: To initiate a return, please visit our Easy Return Center. Once approved, you will receive a prepaid label along with instructions on how to return your item.
3. Store Credit: Upon receiving and inspecting your return, store credit will be issued within 24 hours.
4. Exchanges: We do not offer exchanges. You may return the item for store credit and use it to purchase an alternative.
5. Damaged or Defective Items: For any defective or damaged items, submit a request through our Easy Return Center within 3 days of delivery, including your order number and a photo of the item. We will arrange a replacement, covering return shipping costs.
Contact Us: For questions, reach out to our team at sales@turkista.ae. We’re here to make your experience with Turkista exceptional.
By completing your purchase, you acknowledge and agree to be bound by our return policy.
1. How can I return my order?
Visit our Easy Return Center and follow the instructions.
2. Can I exchange an item?
We do not offer exchanges. Instead, you can return the item for store credit and use it to purchase another product.
3. Who covers return shipping costs?
Once your return request is approved, you will receive a prepaid return label within 3 days. The cost for the return label, which is approximately $14.99, will be deducted directly from your store credit.
5. How long does it take to process store credit?
Store credit is typically applied within 24 hours of receiving and approving your return.
6. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please submit your request through the Easy Return Center within 3 days of receiving the product. Include your order number and a photo of the item’s condition. We will arrange a replacement, including covering shipping costs.
7. How can I check the status of my return?
Contact us at sales@turkista.ae or via the WhatsApp chat widget on the bottom right of the website.
8. Can I cancel my order?
Orders are processed immediately after placement and cannot be canceled.